Refund & Cancellation Policy

You can cancel by not renewing, or by emailing [email protected] from your account email. Cancellation stops future renewal activity. DokanNao does not charge you automatically or create an instruction to take recurring payments.

Unless access is suspended for security, abuse, legal duty, or a confirmed refund, paid access normally remains available until its displayed end date. Merchant management then locks, the storefront remains online for 20 days, and the storefront then becomes unavailable without renewal.

DokanNao does not promise refunds in every case where you change your mind, do not use your plan, or use only part of it. If refund eligibility affects your decision, ask support before paying.

SoftWebGrove will review requests with payment evidence. This includes duplicate payments, confirmed payments that did not activate a plan because of a DokanNao error, and remedies required by law. A request is not automatically approved. We will confirm the decision in writing.

Email [email protected] from the account email with the shop name, payment date, amount, transaction or invoice reference, and a short reason. Do not send a PIN, OTP, password, recovery code, or full payment credential.

Provider, bank, gateway, domain, courier, and other third-party fees may be non-refundable by SoftWebGrove. If approved, the method and timing depend on the original payment channel and any provider processing time.

An approved refund may end the related paid plan and your access to manage the shop. SoftWebGrove will explain this in its written decision. This policy does not reduce any remedy you are entitled to under Bangladesh law.