Choose a courier and organize your delivery process
Check couriers against your real routes and parcels. Plan packing, pickup, tracking, returns, COD payments, and support before you start.
- Written and edited by
- DokanNao Editorial Team
- Reading time
- 2 minutes
Key takeaways
- Verify the current service area and parcel rules for the routes and products you actually sell.
- Create delivery only after the order is ready and preserve the courier reference with the store order.
- Own failed-delivery, return, charge, and settlement checking payment and order records instead of outsourcing responsibility.
In this guide
Choose a courier that can handle your products and delivery areas. Then decide how your team will manage each parcel from packing through delivery or return.
Decide what delivery service you can offer
Define the service area, dispatch days, cutoff, packaging, fragile or restricted goods, customer contact, tracking, delivery attempts, COD, return, and support promise you can perform. Do not copy another shop's timeline.
Check the courier using your actual parcels
Test each provider against actual origin, destination, parcel size, weight, value, product type, pickup process, tracking, COD collection, return route, claim evidence, settlement, and next support contact. Verify current official terms.
Keep courier updates with the order
Create the courier request only when stock, variant, address, total, payment state, and package are ready. Save the provider and consignment reference on the order. Map requested, picked up, in transit, delivered, failed, returned, and cancelled states deliberately.
Plan failed delivery and returns
Decide who contacts the customer, when a reattempt is appropriate, who pays return charges, how stock is inspected, and when money is checked against the records. A courier status is evidence, not a replacement for your customer policy.
Review problems and courier performance
Review pickup delay, delivery exceptions, return reasons, lost or damaged claims, COD differences, and unresolved tickets. Use evidence rather than one anecdote. Continue with COD controls and delivery-charge communication.