Keep track of COD orders, deliveries, and payments
A COD order is not money received. Track confirmation, packing, delivery, courier charges, returns, and the money paid to your business.
- Written and edited by
- DokanNao Editorial Team
- Reading time
- 2 minutes
Key takeaways
- A placed COD order is not collected cash; keep order, delivery, and payment states separate.
- Confirm only what is necessary and avoid harassment or unnecessary personal-data collection.
- Reconcile courier statements, returned parcels, charges, and cash against the verified order record.
In this guide
With cash on delivery, receiving an order is only the first step. You still need to pack it, deliver it, and check that the courier has paid you the correct amount.
Track orders, delivery, and payment separately
Keep order status, delivery status, and payment status separate. A parcel can be dispatched but unpaid, delivered but not yet checked against the records, or returned with charges. Use the same order number for packing, courier details, payments, and support.
Set a sensible confirmation rule
Use a confirmation rule based on the risk of an incorrect order. Check missing address or variant details and unusual duplicates. Do not collect extra data or pressure every customer through repeated calls. State expected contact and cancellation paths clearly.
Check parcels before giving them to the courier
At packing, verify the exact variant, quantity, total, address, phone, packaging, and courier reference. Record who handed it over. Never reduce the order to a handwritten parcel without a traceable store record.
Match courier payments to orders
Match courier statements to orders. Record delivered amount, collection and delivery charges, returned parcels, adjustments, and settlement date. Investigate differences instead of marking every dispatched order paid.
Improve the process from evidence
Review failed delivery reasons by process: incomplete address, unavailable customer, wrong product, delayed dispatch, or service-area mismatch. Correct the cause of the problem. Continue with the courier process and delivery-charge guide.