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Move your Facebook business into your own online shop

Start with current products, prices, and stock. Give customers clear shop links and bring orders into a process your team can manage.

Written and edited by
DokanNao Editorial Team
Reading time
2 minutes
Published: Updated:

Key takeaways

  • Establish one current product source instead of copying every old post.
  • Move one product group and order path at a time with a fallback owner.
  • Keep social conversation but retire conflicting product facts and duplicate intake.
In this guide
  1. Write down how orders work today
  2. Create one source of accurate product information
  3. Move customers with clear links
  4. Move a few products and orders first
  5. Stop taking duplicate orders carefully

You don’t need to copy every old Facebook post into your new shop. Start with the products you sell now and the steps your team follows to deliver an order.

Write down how orders work today

For one or two weeks, record how orders arrive and fail. Note repeated questions, product confusion, missing addresses, stock mismatches, payment evidence, delivery handoff, cancellation, and support ownership. List every public location with price, stock, delivery, or return information and mark what is current.

Create one source of accurate product information

Build the store catalog from verified facts, not the newest-looking post. Start with available products your team understands. Use consistent names, categories, variants, identifiers, prices, stock, images, and policy notes.

DokanNao can manage these records, checkout, orders, payment records, delivery details, and customers. The merchant still owns the imported fact's accuracy.

Move customers with clear links

Update profile links, pinned content, automated replies, and common manual replies with the preferred store address. Link to the relevant product or category. Keep Messenger or WhatsApp for questions, while making the linked page the place for current price, stock, options, and checkout.

Move a few products and orders first

Choose a date and owner. During a short overlap, label manually accepted orders, check stock and totals against the records each day, and test confirmation, payment state, courier handoff, and support. Fix each failure's cause. Do not run ads until the destination works; Meta review is not proof that your team can handle and deliver orders.

Stop taking duplicate orders carefully

When the path is dependable, stop publishing conflicting prices and taking unstructured details where the team cannot match and check them. Preserve records required for support, accounting, or disputes. Continue social content for discovery, then use the social-to-store process and pre-traffic test.

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