Make checkout easier for your customers
Ask for the details needed to complete an order, explain errors clearly, and show the full total before the customer confirms.
- Written and edited by
- DokanNao Editorial Team
- Reading time
- 2 minutes
Key takeaways
- Remove fields that do not support delivery and order handling, payment, compliance, or customer-requested communication.
- Keep labels, requirements, validation, delivery charge, and final total visible before submission.
- Model pending, failed, duplicate, and recovered submission states so customers do not create accidental orders.
In this guide
Checkout should make the order clear for both you and your customer. Ask for the details you need, show the full cost, and explain what happens next.
Ask only for necessary information
Remove fields that are not needed for the order, payment, legal requirements, or communication the customer has requested. Do not ask for the same name or address twice. Use an address structure your courier and staff can act on, with a notes field only for genuine exceptions.
Make every field understandable
Keep visible labels, examples where needed, input types suited to the data, and clear required markers. Validate after the customer has a fair chance to complete the field. Put the error beside it, preserve entered data, and move focus predictably.
Show the full order before confirmation
Before the final action, show products, variants, quantities, discounts, delivery charge, total, payment choice, and key policy links. Do not reveal a mandatory charge after submission. Explain what COD or online payment means for this order.
Explain what is happening with the order and payment
Prevent repeated taps while a request is pending without trapping the customer. Distinguish order created, payment pending, payment failed, and payment confirmed. A browser return alone must not mark payment complete. Provide a safe retry or support route.
Test recovery and accessibility
Test keyboard, screen reader names, zoom, long Bangla text, slow network, invalid coupon, unavailable stock, provider timeout, server error, back navigation, and duplicate submission. Pair this with mobile UX and delivery-charge clarity.